Policies
How to OrderCALL 212-505-5313
Rivington Guitars
73 East 4th Street, New York, NY 10003
212-505-5313
Rivingtoninfo@gmail.com
Payment
We accept Cash, Visa, MasterCard, American Express, money order, and personal check (items sent after check clears).
Shipping
We use FED EX ground for domestic shipping and DHL, UPS, or FED EX for international shipping. US shipping for a guitar is usually $125. We can ship overnight if requested, the fee for this service varies. International shipping usually runs $350-400. These fees include shipping, handling, and packaging materials.
Returns
Please understand we are dealing used and vintage instruments, not new ones. All merchandise purchased in store is in used - as is condition. All sales final.
The only exception is internet sales. Please make sure you get an in-hand description for guitars purchased via the internet. There is a 24 hour approval period on internet sales. After 24 hours, no returns. If we agree to a return, as in an internet sale, instruments must be returned in the condition they were sent. Shipping costs will be deducted from the return, and buyer will assume these costs. If we accept a return there will also be a 5% re-stocking fee.
If there is an exception made on any return over 24 hours, there will be a 15% re-stocking fee to the customer.
No returns whatsoever on guitar parts.